Often our journey seems like an uphill slog, carrying a heavy backpack with a cold wind blowing in our faces. As we look up, the top of the hill is in sight yet still seems so far away. We know that once we reach it, we’ll be able to rest in the warm sunshine, having… Read more
Having worked with hundreds of managers and their staff to develop a coaching culture within organisations, we have come to the conclusion that you will have difficulty creating a productive and engaged coaching culture without having an equally active feedback culture. In many cases, unless feedback becomes the norm there is a ‘coaching void’ i.e…. Read more
Listening is a key skill for leaders. Avoiding the need to be right or to feel that you always have the answer, and simply listen to what’s being said can transform your communication and your effectiveness as a leader.
Jason was at his wits end! What was up with this guy coming into his house and taking food out of his fridge? He was friendly enough, he smiled and made conversation on his way through the house – but really? Why did he think it was his right to stroll in and make himself… Read more
Once you let feedback loose in an organisation there is a period where people are trying it on, getting used to it and seeing if everyone else is buying in just as much as them. In the early stages feedback can often be poorly done: too lengthy, softened too much in order to not offend, poorly timed, poorly delivered, emotionally delivered, and a whole host of other accidental failures. If you want feedback to thrive then you need to look beyond the early difficulties and encourage the good use and practice of feedback because, like anything else, it takes a bit of practice particular in the organisational setting where there are so many pitfalls.